Process payments for print orders

When a customer places a print order and includes a credit card, ReproConnect does not charge the card right away. We know that order amounts often need to change once you review them, to include things like shipping costs, tax, customer-specific discounts, surcharges, etc.

ReproConnect runs the credit by your payment gateway to verify that it is a valid card, and then sends the information to be securely stored with your payment gateway. Your credit card provider holds on to the customer payment information in a temporary profile.

Note that ReproConnect will NEVER store credit card information on your planroom server or in the planroom database. That would be a tremendous security risk for you and for us. Your payment gateway however has the systems to securely handle that information for you.

Once you receive the order, you can review the Payment details and click the edit button to modify any of the amounts for this order.

After you have adjusted and confirmed that the Grand Total amount is accurate, you are ready to process the credit card. To do so, click on the "Charge" button next to Credit Card.

You will get a confirmation window regarding the charge, with an option to send the customer an email with a note if you wish.

Click "Charge & Send Email" to charge the card. You will receive an alert if the charge fails, otherwise you will see that the will now say "Paid" and the Notes section will show the successful charge.